We are here for you
Get in touch however suits you, 24/7.
Report a fault
If something stops working, call us anytime, day or night.
Frequent questions
How can I reach support?
By phone at 058 058 10 30 (24/7), by email to e-services@starnet24.com, via WhatsApp at +41 79 596 36 85 or via our ticket system.
My internet is not working – what should I do?
Please first restart your router (briefly disconnect the power, wait 30 seconds, plug it back in). If the problem persists, please contact us by phone at 058 058 10 30.
How do I change my tariff?
Contact us by phone or email – we will switch your tariff free of charge.
Where can I see my invoice?
Invoices are sent by email and can be accessed in the customer center at my.starnet24.com.
What internet speed do I need?
For surfing and emails, 10–50 Mbit/s is sufficient. For streaming, home office, gaming or several people, we recommend 100 Mbit/s or more. We would be happy to advise you without obligation.
What is the difference between DSL and fiber optics?
With DSL, data is transmitted via the telephone cable (copper), with a maximum speed of around 500 Mbit/s. Fiber optics transmits data via light signals – this enables speeds well over 1000 Mbit/s and an especially stable connection.
How long does activation take?
Activation usually takes 5 to 10 working days. We are happy to provide more detailed information by phone or email.
What is the minimum contract period?
You choose your term yourself: cancellable monthly, 1 year or 2 years. The notice period is 60 days.
Can I use my own router?
Yes. You can connect your own router or buy a suitable router directly from us.
Can I keep my telephone number?
Yes. We offer porting of your existing telephone number so that you can continue to use your familiar number.
Can I take my mobile number with me?
Yes, number porting is free and easy.
How many TV channels are included?
You receive over 275 channels, 243 of which are in HD quality.
What does 7-day replay mean?
You can watch programs up to 7 days after they have been broadcast, pause at any time, and fast forward or rewind. With TV Top 2.0, no replay advertising is played.